Refund and Return Policy

Effective Date: 10/21/2024

At Telugugraphictuts.com, we are committed to providing high-quality graphic design templates to meet your creative needs. As all of our products are digital downloads, we have established the following return and refund policy to ensure clarity and transparency for our customers.

1. No Return Policy for Digital Products

Due to the nature of digital products, all graphic design templates sold on Telugugraphic.com are final sale. We do not accept returns or exchanges for downloaded digital files once the purchase has been completed. This is standard practice for digital goods, as files cannot be returned once downloaded.

2. Refund Policy

Refunds are only issued under specific circumstances where the following conditions are met:

  • File Integrity Issues: If you encounter technical problems with the downloaded files (such as corrupted or damaged files), please contact us immediately at telugugraphictuts@gmail.com. We will review your request and provide you with a suitable resolution, which may include providing a new copy of the template.
  • Unauthorized Charges: If you believe your account has been charged incorrectly or you have been charged for a product that was not purchased, please contact our support team within 7 days of the transaction. We will investigate and issue a refund if the charge is found to be unauthorized.
  • Product Not as Described: If the product you receive does not match the description or image provided on the website, please contact us within 7 days of purchase. We will review your claim and, if valid, issue a refund or provide an exchange.

3. How to Request a Refund

If you meet the criteria for a refund, please follow these steps:

  1. Contact us at telugugraphictuts@gmail.com with the subject line “Refund Request.”
  2. Provide your order number and a detailed explanation of the issue you’re facing.
  3. If applicable, attach screenshots or other relevant details to help us assess the issue.
  4. Our support team will respond within 3-5 business days and, if the refund is approved, we will process it accordingly.

4. Exchanges

Since our products are digital files, we do not offer exchanges for graphic design templates. We recommend that you carefully review the product details and previews before making a purchase to ensure that the template meets your requirements.

5. Customer Support

If you have any issues with your purchase, such as technical difficulties with the files or any other concerns, please reach out to our customer support team. We are committed to resolving issues promptly and ensuring your satisfaction.

Email: telugugraphictuts@gmail.com

Phone: +91 9440715923
Address: SAI SRI DESIGNERS & PRINTERS, Dr.Rammohan Rao Hospital Road, New Paloncha, Bhadradri Kothagudem Dist., Telangana State,

6. Changes to This Policy

Telugugraphic.com reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

7. It takes 5 to 7 business days for us to process a refund request after it is approved.Refunds will be issued to The same payment method you used when purchasing the tool.

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